Manage your store with ease: settings, products, orders, and payouts — everything is handled from your seller dashboard.
Step 1 – Access your dashboard
Log in to your
seller account to open your
Dashboard. This is the central place to manage your store, products, and orders.
Step 2 – Set your store identity
Fill in and review the information publicly displayed on your store page.
- Store name: clear, readable, consistent with your brand.
- Store description: present your activity (origin, craftsmanship, commitments, product range…).
- Logo: square, sharp image (neutral background recommended).
- Banner: cover image (landscape recommended – 1650 × 550 px, high quality, JPEG/PNG/WEBP).
- Contact details: e-mail, phone (WhatsApp recommended), address.
- Store URL: Never modify your store URL yourself. If you wish to change it, contact support.
Tip: the more complete and polished your profile, the more visibility and trust your store gains.
Writing reminders (for your description)
Apply these good practices to your text:
- Avoid ALL CAPS or all lowercase.
- Start each sentence with a capital letter and end with a period.
- Proofread to avoid spelling/grammar mistakes.
- Don’t overuse bold; keep formatting simple and clear.
Step 3 – Set up how you receive payouts
Enter your payout method in Settings > Payment Information > Payment Details.
- Europe: Stripe Connect (see Payment Methods to link your store via Stripe Connect).
- Other countries: Bank transfer (IBAN/BIC) or MoneyGram / Western Union (Full name, Country/City, Phone).
- Update this field whenever your information changes.
- Full guide: Payment Methods.
Step 4 – Configure your shipping methods
Enable the shipping options you offer to buyers and review your parameters (lead times, zones, costs):
- Enter weight and dimensions for accurate shipping calculations.
- To finish setting up your shipping options, see: Shipping Methods.
Step 5 – List your products
Add product pages, images, attributes, prices, and stock. Follow the quality guidelines (sharp photos, clear descriptions).
- Complete guide: Publish your products.
- Important: when selecting a category, never use Default Category or Special Offers (reserved for Abotsi Market).
Step 6 – Manage your orders
Track each order from payment to delivery.
Order tracking
In your Orders area:
- You receive an e-mail whenever an order is placed.
- Review items, shipping address, status, and buyer messages.
To ensure smooth order management and improve the customer experience, it is essential to communicate effectively with your buyers. Visit our
Seller Communication page to learn how to interact with your customers and manage your messages.
Processing & shipping
Handle shipments carefully:
- Check stock, prepare the parcel, pack properly.
- Update the status (e.g., Shipped) and add the tracking number when available.
Returns & claims
Follow our policy:
- Handle requests according to Abotsi Market’s seller conditions.
- Offer an exchange or refund when appropriate and inform the buyer via messaging.
Step 7 – Monitor payouts & transactions
Keep an eye on your cash flow:
- Use the Transactions / Payouts tab to track your sales and disbursements.
- Ensure your payout details are up to date in Settings > Payment Information > Payment Details.
Best practices
To improve performance:
- Complete 100% of your store profile (logo, banner, description, contact details).
- Reply quickly to buyer messages (trust & conversion).
- Keep stock levels and prices updated.
Help and Support
English
French
