Communicate efficiently with your customers and with the Abotsi Market team: live chat, Buyer↔Seller messaging, and support (UVdesk). Each channel has its purpose.
Overview
Abotsi Market provides three complementary modules:
• Live Chat: instant conversation visible to shoppers when the seller is “Online”.
• Buyer–Seller Communication: internal messaging (pre-sales, support) from the seller dashboard.
• UVdesk: support tickets between the seller (logged in as a buyer) and the Abotsi Market team.
Live Chat (Chat module)
What it’s for
Reply in real time to visitor questions (pre-sales, availability, lead times).
Enable chat
From your seller dashboard, open the My Chats menu (or equivalent) and switch your status to Online. If you don’t enable it, customers won’t see you as available in chat.
Best practices
Respond quickly, stay clear and courteous, then guide the shopper to the order or product page when relevant.
Buyer–Seller Communication (messaging)
Seller access
From the seller dashboard (without switching to the buyer account): side menu My Communication History. There you’ll see the list of conversations (Subject, Status, Type, Date) and the View action to reply.
How it works
Messages may be linked to a product (pre-sales) or be general (support). You can reply, attach files, and track status (Pending, Resolved, etc.).
Support (UVdesk)
When to use it
To open a ticket with the Abotsi Market team (account issue, technical matter, dispute).
Access
From your seller dashboard (top right), click on the name of your store, then select Buyer Dashboard. Once on the Buyer Dashboard, scroll down to the bottom of the left-hand menu and open UVdesk. Create a ticket, follow the responses, and attach files if necessary.
Which channel should I choose?
Quick guides
• Immediate shopper question → Live Chat if you’re online.
• Pre-sales or simple follow-up → Buyer–Seller Communication (written record, attachments).
• Abotsi assistance / account issue → UVdesk (ticket to support).
Quick FAQ
Does chat appear if I’m offline?
No. Set your status in My Chats to be visible as “Online”.
Is Buyer–Seller Communication tied to each order?
Not necessarily. Conversations may be linked to a product or be general (pre-sales/support) and are managed in My Communication History within the seller dashboard.
Do I need to switch to buyer mode for UVdesk?
Yes. To create and track UVdesk tickets, first switch to the Buyer Dashboard.
Best practices & security
Never share passwords or card data. Stay professional, use a clear tone, and keep important conversations in messaging (or tickets) rather than external email.
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