Abotsi Market partners with Stripe to manage payments. The platform collects buyers’ payments and remits funds to sellers according to the rules described here:
Commission, VAT & processing fees.
We group sellers into two broad geographic categories:
- Sellers residing in Europe/West (European Union, Switzerland, United Kingdom, etc.): standard method = Stripe Connect. Bank transfer is offered by exception only, subject to support approval.
- Sellers residing in Africa: methods used are MoneyGram / Western Union (no bank transfer).
Note: availability may vary based on your
country of residence,
currency, and
local regulations. If an expected option doesn’t appear, contact support:
contact@abotsimarket.com.
Enter your payout method on Abotsi Market. Do this by writing your information in the Payment Details field. This page explains everything: Stripe Connect (Europe/West) and MoneyGram/Western Union (Africa). Bank transfer is not offered in Africa and, in Europe/West, only by exception.
Before you start
All sellers must set their payout method in their seller area:
Settings > Payment Information > Payment Details. Open your dashboard here:
seller account.
- The Payment Details field is a free-text field: state the method you use (e.g., “Stripe Connect – identity verified”) and the required data (see sections below).
- Never enter any password or card data in Payment Details.
- Use real and up-to-date information (legal name, IBAN if applicable, contact details).
Available payment methods
Choose the method matching your region:
- Stripe Connect — standard method for sellers in Europe/West.
- MoneyGram / Western Union — methods used for sellers in Africa.
- Bank transfer (Europe/West — by exception): only if Stripe connection is impossible for justified reasons and approved by support.
Stripe Connect (sellers in Europe/West)
Goal
Enable automatic payouts to your account via Stripe Connect (after identity verification).
How to connect
- In your seller dashboard, open Settings > Payment Settings > Connect To Stripe.
- Click the Connect with Stripe button.
- Complete the onboarding: e-mail, legal information (individual/business), identity verification (KYC) and bank details (IBAN).
- Submit. You’ll be redirected back to Abotsi Market; the status becomes connected.
- In Settings > Payment Information > Payment Details, write: “Stripe Connect – identity verified”, then save.
Troubleshooting: if the button doesn’t open, allow pop-ups or try another browser. If a field is rejected, double-check your IBAN and ID documents, then restart Stripe onboarding.
Bank transfer (Europe/West — by exception only)
When to use it?
If Stripe connection is
impossible (legal/technical constraint) and
after support approval. Submit your request to:
contact@abotsimarket.com.
What to write in “Payment Details”
- Full IBAN (and BIC/SWIFT if available)
- Account holder name (exactly as on the account)
- Account holder postal address
- Bank name
MoneyGram / Western Union (sellers in Africa)
What to write in “Payment Details”
- Full name (as on your ID)
- Country / City
- Phone number
Examples — what to write in “Payment Details”
- Stripe Connect: “Stripe Connect – identity verified”
- Bank transfer (EU — exception): “IBAN CHxx xxxx xxxx xxxx xxxx x – Holder: FIRSTNAME LASTNAME, Holder postal address – Bank: NAME – BIC: XXXXXXX”
- MoneyGram: “MoneyGram – FIRSTNAME LASTNAME – Dakar, Senegal – +221 77 xxx xx xx”
- Western Union: “Western Union – FIRSTNAME LASTNAME – Abidjan, Côte d’Ivoire – +225 07 xx xx xx xx”
Update or change your method
- You can change methods at any time: update Payment Details and save.
- Ensure the information is accurate to avoid payout delays.
Frequently asked questions
When should I complete identity verification?
During Stripe Connect onboarding (sellers in Europe/West). Follow the wizard to the end to activate payouts.
Are there payout fees?
Fees can vary by method and country. They are shown during transfers and/or in your seller dashboard.
In which currency will I be paid?
The currency depends on your method and receiving country. Check your bank statement or Stripe interface where applicable.
What if my payout details change?
Update Settings > Payment Information > Payment Details immediately, then save.
Best practices & security
For secure payouts:
- Never share card codes or passwords.
- Use an active e-mail and watch for payment notifications.
- Avoid incomplete info (e.g., truncated IBAN, wrong phone number).
Help and Support
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